Entries by Andy Barendregt

Hotkeys in Citrix XenApp session

/by

There is already a lot of information about how to control your hotkeys in a XenApp session. At a customer, this still led to some confusion about when and where the config should be done. This was kind of tricky because they saw that external users experienced different behavior than internal users. So the first […]

The Case of the missing CC field in Microsoft Outlook (2013)

/by

Last week I had to troubleshoot an incident at a customer regarding a missing CC field in emails recovered from a Barracuda Message Archiver. The case was as follows. When an email recovered from Barracuda was opened, the CC field was not visible. Andy BarendregtA trained Field Service Engineer who grew into the position of […]

Citrix Service Provider (CSP) Portal and Citrix Licensing

/by

One of our partners is using the CSP program from Citrix for their customers. Now, every month a CSP usage report must be made manually for all the customers and reported to Citrix. With the Citrix Cloud Licensing Portal, that step is simplified. There are however a few guidelines for the Citrix Licensing servers that […]

View ADM(X) templates in RES ONE Workspace Console

/by

If you want to add an admx template in RES ONE Workspace and you want to be sure you are adding a newer version it can be handy to view the properties of the admx files that are already added to the repository. There is a hidden feature in the console that allows you to […]

Installing printer driver failed, error code 0x2, HRESULT 0x80070057

/by

Last week we had a print spooler problem on a XenApp 7.6/Server 2012R2 farm. The print spooler service grew to a whopping 16GB of Memory. The problem was related to a mix of old Ricoh and Kyocera drivers. After upgrading to new drivers the problem of the spooler was resolved. But on one machine the […]

Uninstalling software with RES Automation Manager produces unexpected results.

/by

A customer asked what options are there to uninstall software using RES Automation Manager. In this case he wanted to remove Java 64bit. I explained how you can uninstall software by using the GUID of the package and how you can read that GUID from a remote server. Sometime later, the server from which he […]

DeviceDriver Installation and Removal with Devcon

/by

Today i came across a problem with a device driver on a remote computer. Normally we install drivers with RES Automation manager and Dpinst, but it had failed on this machine and with remote device management you cannot remove devices. Therefore i searched in the Windows Driver Development Tools for a tool that can do […]

Logoff Workspace Manager Sessions

/by

If you want to use the mechanism provided by RES to gracefully logoff user sessions, you have to set some registry keys. This mechanisme was configured at a costumer, but lead to unexpected logoff behaviour. After 15 min the screensaver kicks in and 1 minute later it just triggers a logoff. Andy BarendregtA trained Field […]

Dell E6320 and PXE boot with WDS legacy mode

/by

At a costumer we came across a problem with a Dell E6320 booting with pxe. It did not respond to the PXE server and therefor waited indefinetely on the boot agent screen. In the current environment (flat network) there are multiple pxe services configured, one for Citrix PVS and one for WDS. Andy BarendregtA trained […]

Thinapp: Child process keeps SandBox locked

/by

One of the best practices when packaging with ThinApp includes verifying no processes are left running that lock the Sandbox when you shuts down the application. You can simply verify this by trying to delete the package’s Sandbox. If it is locked and you cannot delete it, some process is still running. To determine wich […]