Offline Address Book not updating

It’s possible that when using Outlook Anywhere the Offline Address Book will not update. The most common error is 0x8004010F.

There can be a couple things to look at:

  • If the account is less then 24 hours old, the Exchange server have not yet generated the Offline Address Book. The Offline Address Book is generated once a day.
  • The Offline Address Book Distribution is not setup correctly (externally this must be the autodiscover site).
  • The Offline Address Book is corrupt.

With the last one, you have to close Outlook 2007, go to “%UserProfile%Local SettingsApplication DataMicrosoftOutlook” and remove the *.oab files. The next time Outlook starts the Offline Address Book is generated again.

Daniel Nikolic

Is interested in everything connected to technology. Has a passion for cloud, virtualization and software development. Always finds appropriate IT solutions for customers that match their needs strategically, technically and financially.

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