This blog is part three of three on how you can make a back-up and more importantly how you can recover items from a mailbox. In part one I described which setting to set for a exchange 2010 back-up job. In part two I explain how to configure the virtual lab and application group that are necessary for restoring exchange items from a specific mailbox. So finally we have come to the most important part recovery of items from your exchange 2010 mailbox.
While performing a recovery for the first time you will see that the recovery process was made for enterprise environment where task are divided. Recovery in Veeam Backup exists out of three steps. Step one asking for a recovery to take place. Step two control and approve of the recovery wish. And step three is the actual recovery . For the new back-up version I have heard that this process has been adjust but i did not find the time to play with the new product version.
Step one asking permission for a recovery:
Open the Veeam Back-up and recovery and go to tools > Application Item recovery and select Microsoft Exchange
In this wizard section that will popup you can set the time limed you want to have to access the recovered environment. For recovering some mail box items of one user 30 minutes is more than enough.
In this part of the wizard you must enter a valid FQDN or IP address of a DNS server witch also has the Global Catalog role installed. This does not has to be the DNS server you will use in the isolated environment (see part two the surebackup virtual overview) When necessary you can set the credentials for the connection and under in this screen you will test the connection to the DNS Server. If everything is alright the Name and IP will show up and it will see if the DNS server has a Global Catalog installed.
Now it is time to enter the mailbox user for witch items must be restored. When pressing Check the wizard will resolve the name and try to find the CAS server for this user. Sometime ( I don’t know why yet!) there will be a popup witch will say that you must manual enter the CAS server. when done also select the current version of you’re exchange environment and go to the next step in the wizard.
This is the popup that can come but This does not cause problems. just enter the name manually
When moving on to the next screen you are ask (by a popup screen) tot add credentials for this mailbox. This may be the user credentials for that mailbox but this is not handy usually you will have one ore several administrator in you exchange environment who will have the rights to user mailboxes so use those credentials this is also better for auditing :).
After this screen you will get a Summary screen and you can finish the first step to recovery.
Now open the Veeam Backup enterprise manager and go to the request tab. Select the request that you just made and approve it. And now? Now it is time to wait! When the request is approved the virtual lab is started from the back-up you have requested in the request wizard. In this step a administrator also has the opportunity to edit the request and to set another mailbox server or to adjust the request time e.g. Walk trough it and become familiar with it, it is no rocket science. This ends step 2
Now for the final step. Step 3. The step where we make back-ups for. The recovery of the mailbox items.
So go back to the Veeam Back-up and replication en watch the Job section under Sure back-up here you can see if the restore environment is started. When the environment is started and able to communicate you can start a restore
Select the CAS or MBX server and right click to go in to the restore wizard. The first three screens are the same as the screen two and three in the wizard in step one. So you select a production DNS server witch has the global catalog role installed and enter the mailbox account where items restore will be done for. Also this time you will be ask to enter credentials for the mailbox account.
Here is where you can select the items that you would like to restore for the user.
When looking closely you can see that it is possible to restore Mail and Agenda items I did not delete ore change a contact or else it would be shown here also.
For the mails that will be restore you can set a recovery folder witch will showup under the user account. within this folder the restore wizard will make folders where the original item came from. So if you restore items from inbox, sent mail and delete items. The user will see those as sub folders in the restore folder you made. Agenda items will be restored in a new agenda that is made by Veeam back-up and replication.
The items are restored and the job is done you can inform the user where his or her items are restored.
When you a finished just close the restore wizard. Veeam Backup and replication will cleanup after you when the requested restore time is finished. If you need more time than planed before you can set this in the Veeam Backup enterprise manager.
When doing a recovery and the mailbox server is not active Database of the DAG you will have to Activate the recovered mailbox server Database. This can be done by a power shell script see :
I have add this script to the server so it will be in the back-up also and I only have to remember the location.
If you have any questions here is how you can contact me!