Citrix WEM (Workspace Environment Manager) won’t connect network drive

Lately, we had an issue with Citrix WEM (Workspace Environment Manager) which won’t connect a network drive anymore for several users.

After activating debug information on the Agent:

WEM Agent debug logging

We found an access denied in the WEM user profile debug log:

15:37:06 Event -> VuemNetworkDriveExecutor.CheckFileServerConnection() : Network Drive -> GroupData (Id:1) -> Starting Network Drive Connection Test…
15:37:06 Event -> VuemNetworkDriveExecutor.SetNetworkDriveName() : Network Drive -> GroupData (Id:1) -> Setting Network Drive Name…
15:37:06 Event -> VuemNetworkDriveExecutor.ProcessNetworkDriveConnection() : Network Drive -> GroupData (Id:1) -> Starting Network Drive Connection…
15:37:06 Exception -> VuemNetworkDriveExecutor.ProcessNetworkDriveConnection() : Toegang geweigerd —– which means Access denied
15:37:06 Exception -> VuemNetworkDriveExecutor.ExecuteMapNetworkDrive() : Network Drive -> GroupData (Id:1) -> Network Drive Connection Failed -> Exiting
15:37:06 Exception -> VuemNetworkDriveController.ProcessSingleEntityTask() : Error while processing Network Drive: GroupData for Item: DOMAIN\XD-Desktop (SID)

We have checked several items, from share rights to NTFS rights until we decided to add the XD-Desktop group to the root of the share where we create the network share. So in case, you want to make a network drive for location \\SERVER\%TenantName%$\GroupData make sure you add the group (which you assigned the network drive to) Read access in the root of the folder (in the example GroupData), for that folder only.

Best regards,

Daniel Nikolic

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