We had a strange issue on our hosted environment on Azure with Windows 2012 R2 and Windows 2016 RDS / Citrix servers. Users could not sign in to Office Pro with their Office 365 user credentials, to a batch of newly installed servers. They received the message when they start any of the Office applications (in the screenshots below I use Word):
We are unable to connect right now. Please check your network and try again later.
The next message users receive is:
UNLICENSED PRODUCT Most features are turned off because a shared computer license isn’t available.
As the message states: most features are turned off 🙂
Shared Computer Licensing on RDS
We have installed Office 2016 with a Shared Computer License model as stated by Microsoft, to enable Office for multiple users simultaneously.
Our configuration.xml file does what it supposed to do, install Office silently, US and NL languages enabled and of course Shared licensing enabled:
<Configuration> <Add OfficeClientEdition="32" Channel="Monthly"> <Product ID="O365ProPlusRetail"> <Language ID="en-us" /> <Language ID="nl-nl" /> </Product> <Product ID="VisioProRetail"> <Language ID="en-us" /> <Language ID="nl-nl" /> </Product> </Add> <Display Level="None" AcceptEULA="True" /> <Property Name="SharedComputerLicensing" Value="1" /> </Configuration>
So this is not really spectacular and after installation of Office I have confirmed we have the Shared Computer Licensing activated (you can check this via Word – File – Account – About Word):
Well, in a nutshell, I have tried a lot… and found an issue under Network and Sharing center, I saw the message The service to detect this status is disabled.
When clicking the More information… you receive the following message: Do you want to turn on Network List Service. Well yes, turn it on, please…
So pressing the Turn this on button I received the following error message: The dependency service or group failed to start.
Ok, let’s start the Services MMC (WindowsKey + R, services.msc and OK).
Let’s open the Network List Service and look at the Depedencies. We see two dependent services if you look at the above screenshot you can see that the Network Location Awareness service is disabled! Now open the Network Location Awareness service and set the startup properties to Automatic. After pressing OK, start the Network List Service.
Now start Word and you can successfully connect to Office 365!
That’s all for today.