I had a very strange issue with a new iPhone, after restoring this new iPhone with the backup of the ‘old’ iPhone I had some very weird problems:
- Settings – General – iPhone Storage: resulted in a crash of the Settings
- A Backup could not be made anymore: Backup Up Now in Settings resulted in a crash of the Settings
- Spotify wouldn’t start anymore
- Also, the restore process didn’t complete, it seemed it was stuck at 98%
So after a lot of troubleshooting:
- Restore process stopped
- Reset All Settings
- A hard flush of Memory
- Reboot iPhone
- Several Apps deleted
- Because this issue wasn’t resolved in a day we had some iPhone updates (IOS 12)
- Chatted with Apple
- Went to the Apple Store (they couldn’t help me, I had to call a number)
None of this options resulted in a solution, so on a rainy Sunday morning I got angry (again) and told my self to fix it the same morning, and so I did 🙂
So, the first step was to find a tool where I could browse the real storage of the iPhone. I used a tool called iMazing (https://imazing.com). There are a lot of tools available, but after trying a couple I found iMazing the most stable, serious, and non-bogus tool available.
The iMazing tool has an option called the Advanced device info and diagnostics. Here I saw some errors on the iPhone regarding a crash of medialibraryd and some columns missing in this database. After Googling, I found a lot of issues regarding the medialibraryd in relation to the iTunes Media Library and the restore process of an iPhone or iPad.
Next thing was to open the File System of the iPhone. I saw a lot of folders starting with an F and a number, in the Media – iTunes_Control – iTunes folder. See the picture below, where I show the iMazing interface.
Ok, so I thought: well just let me move the F folders and the MediaLibrary.sqllitedb file to my local PC and see what happens. This action directly resulted in the following error message: Unable to open database connection to path /var/mobile/Media/iTunes_Control/iTunes/MediaLibrary.sqlitedb. database disk image is malformed. The MediaLibrary.sqllitedb file was created automatically.
Now I just restarted the iPhone and voila! I could enter the Settings – General – iPhone Storage without any problems!! Cool, so now let’s try one of the most important apps: Spotify, cool it’s working again! Even the backup is working again!
So that’s is it, for now, I really hope this will help you if you run into this issue!
Is interested in everything connected to technology. Has a passion for cloud, virtualization and software development. Always finds appropriate IT solutions for customers that match their needs strategically, technically and financially.
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