Office 2016 on Windows 7, 10 or Windows 2012 and 2016 – No Internet connection to sign-in users to Office 365

We had a strange issue on our hosted environment on Azure with Windows 7, 10, Windows 2012 R2 and Windows 2016 RDS / Citrix servers. Users could not sign in to Office Pro with their Office 365 user credentials, to a batch of newly installed servers. They received the message when they start any of the Office applications (in the screenshots below I use Word):

We are unable to connect right now. Please check your network and try again later.


We are unable to connect right now - Office 2016The next message users receive is:

UNLICENSED PRODUCT Most features are turned off because a shared computer license isn’t available.

Unlicensed product - Office 2016

As the message states: most features are turned off 🙂

Shared Computer Licensing on RDS

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